WWW.SOLREALESTATES.COM
Frequently Asked Questions  
 
 
  1. What type of homes does Sol Real Estate sell?
  2. Where are your sales centers located?
  3. What is a Home Orientation?
  4. Can Sol Real Estate provide a visit visa for my home orientation/ handover?
  5. Can I authorize someone to do the orientation in my behalf?
  6. Can I change my home orientation date?
  7. Can I go for a second home orientation to make sure that all snags are rectified?
  8. Can I make changes to my Villa?
  9. Can I rent my property once it's handed over to me?
  10. Will my villa be exactly the same as the one I saw at the Sales office?
  11. What is the Property Handover Process?
  12. What is the sales process if I want to buy a home with Sol Real Estate?
  13. What will owners receive, when they take handover of their properties?
  14. When can I do my home orientation?
  15. Why are the dimensions of my property not matching with the contract floor plan?
  16. Who is eligible to apply for a residence visa?
  17. How long does the Visa process take?
  18. What is the procedure for obtaining visa in sales transfer cases?
  19. How can I transfer my DEWA accounts?
  20. Can I use my Property for commercial purposes?
  21. Can non locals register the land in their name?
  22. Can Sol Real Estate provide me with a second home owner manual?
  23. I want to sell my property but haven't paid in full, can I get the keys to show the property to a prospective buyer?
  24. Is it possible to get the keys to my home one day before the handover date?

 

  
^ back to top  
     
  1.What type of homes does Sol Real Estate sell?
Our master planners have developed a range of single and multi family developments from 1 bedroom apartments to 7 bedroom villas.		  
^ back to top  
     
  2.Where are your sales centers located?
Please click here to view our contact information.
  
^ back to top  
     
  3.What is a Home Orientation?
A Home Orientation is an opportunity to visit your home with one of Property Handover representatives. During the Home Orientation, any matters that require attention will be recorded on a Home Orientation form. Sol Real Estate's Quality Assurance Department (QAD) will liaise with the Contractor to ensure all these snags (subject to acceptance by QAD and consultants) are rectified.		  
^ back to top  
     
  4.Can Sol Real Estate provide a visit visa for my home orientation/ handover?
No, Sol Real Estate does not provide visit visas for customers.		  
^ back to top  
     
  5.Can I authorize someone to do the orientation in my behalf?
Yes, provide us with an authorization letter duly notarized or attested by a legal or consular authority stating the person who will represent you. Please include a copy of your passport so we can verify the signature.		  
^ back to top  
     
  6.Can I change my home orientation date?
Yes, you can change your home orientation date once, as long as it within the period scheduled for the project.		  
^ back to top  
     
  7.Can I go for a second home orientation to make sure that all snags are rectified?
There will be only one home orientation per customer, however if you find any pending snags you can report them to the Quality Assurance Help Desk at the Customer Care department.		  
^ back to top  
     
  8.Can I make changes to my Villa?
Yes, as long as these changes will not effect the construction of the villa. However, before making any alterations, you first have to obtain a No Objection Certificate from Sol Real Estate. Please note that all external changes are not allowed.		  
^ back to top  
     
  9.Can I rent my property once it's handed over to me?
Yes, you can rent out your properties.		  
^ back to top  
     
  10.Will my villa be exactly the same as the one I saw at the Sales office?
Please keep in mind that the show villas at the Sales offices have a luxury finishing which is different from the standard finishing. If you want a luxury finishing in your home please inform the Sales office at the time of purchasing your property. Keep in mind that this will result in the price being adjusted accordingly.		  
^ back to top  
     
  11.What is the Property Handover Process?
In order for a customer to take handover of their property, he/she/they must produce all the necessary documentation after which he/she/they can take possession of the property.
The documents required are as follows:
Single Owner:
  • Original 'Certificate of completion of payments'. 
  • Original Passport or a recognized Government ID for identification.
Multiple Ownership:
  • Original 'Certificate of completion of payments'.
  • Notarized authorization from all owners.
  • Original Passport or a recognized Government ID for identification.
Company Ownership:
  • Original 'Certificate of completion of payments'.
  • Letter of authorization on company letterhead signed by authorized signatory as per sales contract.
  • Copy of Passport of authorized signatory (for signature verification )
  • Copy of Trade License or in the case of international company a Notarized Certificate of Incorporation.
  • Original Passport or a recognized Government ID for identification.
Authorization on behalf of owner:
  • Original 'Certificate of completion of payments'.
  • Notarized letter of authorization.
  • Copy of Passport of owner ( for signature verification ) to be counterchecked against sales contract passport copy.
  • The authorized representative must carry his/ her Passport or a recognized Government ID for identification.
  
^ back to top  
     
  12.What is the sales process if I want to buy a home with Sol Real Estate?
Please click here to view our sales process.		  
^ back to top  
     
  13.What will owners receive, when they take handover of their properties?
Apartments 
Upon taking handover of Apartments, owners will receive:
  • Keys to their unit
  • Homeowner's manual
  • List of important phone numbers
  • DEWA application form
  • Car Parking Number
  • Access cards / Transponder (where applicable)
  • P O Box Keys (only in case of Dubai Marina)  
Villas
Upon taking handover of Villas, owners will receive:
  • Keys to their Villa
  • Homeowner's manual
  • List of important phone numbers
  • DEWA application form
  • Car Security Sticker
  
^ back to top  
     
  14.When can I do my home orientation?
You will receive a call from our Property Handover Department to schedule an appointment for your Home Orientation. Usually the orientation takes place approximately 15 days before the property handover date. In exceptional cases when the property is not ready on the time, we will inform you of the new orientation date.		  
^ back to top  
     
  15.Why are the dimensions of my property not matching with the contract floor plan?
The total area is not simply a sum of all the measurements found in the drawings. True dimensions are measured from centers of walls and include plaster thickness. The areas are calculated by computers and will always contain some discrepancy when totaling up room dimensions. This is an accepted practice around the world.
  
^ back to top  
     
  16.Who is eligible to apply for a residence visa?
If the homeowner has no alternative means of   sponsorship for a residence visa, the first owner may be sponsored by Sol Real Estate for residency in Dubai, UAE subject to the applicable immigration laws of the country.  Please note that the first named owner will not be entitled to sponsorship through Sol Real Estate, if he/she is eligible for an employment visa through their employer and/or have any business in Dubai or UAE.  The sponsorship by Sol Real Estate does not entitle for employment or any other business activity in the UAE.  The owner has to apply through Sol Real Estate to have his/her case assessed for eligibility. 

To assess eligibility the owner needs to establish to Sol Real Estate that he/she is not eligible for any employment sponsorship and has no alternative means for sponsorship in UAE.  Upon receiving this letter and the administration fee Sol Real Estate will review the application on an individual basis. This Residence Visa has to be renewed every 3 years. Administration & Immigration charges will apply.

Please note that Sol Real Estate does not provide visas for:

  1. Parents of the applicants
  2. Sons over age of 18
  3. Married daughters
  4. House Maids of some nationalities
  5. Drivers/Houseboys
  6. Sisters and brothers of applicants
  7. Applicants on restricted list (Iraq, Somalia, Yemen)
  8. Applicants who do not pass the Medical examination
  9. Husbands of women who have applied for residence visas as sole buyers
  
^ back to top  
     
  17.How long does the Visa process take?
Visa Application: Approximately 10 - 12 working days for the visa to be issued. Visa Stamping: Approximately 5 - 7 working days for the passport to be stamped after the required documents are submitted once the Medical process is complete.  Kindly note that applications will be accepted only after all required documents are submitted.  Visas cannot be processed earlier than indicated, so the applicant must ensure that he/she has enough time in Dubai to complete the process.		  
^ back to top  
     
  18.What is the procedure for obtaining visa in sales transfer cases?
Customers who purchase a property from previous owners against which an Sol Real Estate residence visa has been issued will not be eligible until the visa of the previous owner is canceled.
To illustrate:
  1. Customer A purchases a unit.
  2. Customer A applies for a Visa and Sol Real Estate sponsors his/her visa.
  3. Customer A sells the unit to Customer B.
  4. Customer B now wants to apply for a Visa.
  5. Customer A must cancel his/her (and family's) visa first.
  6. To cancel the visa, Customer A must submit his/her passport and sign on related forms.
  7. NO REFUND is made to Customer A. Security Deposit (if applicable) can be refunded through Dubai Immigration.
  8. Customer B may apply after Customer A has his/her visa duly cancelled. All normal fees apply. 
  
^ back to top  
     
  19.How can I transfer my DEWA accounts?
For Apartments:
  1. 1,000/-AED Deposit
  2. Copy of Passport
  3. Copy of Completion Certificate 
For Villas:
  1. 2,000/-AED Deposit
  2. Copy of Passport
  3. Copy of Completion Certificate 
  
^ back to top  
     
  20.Can I use my Property for commercial purposes?
No, you can not use your property for commercial purposes.		  
^ back to top  
     
  21.Can non locals register the land in their name?
Currently, they can not. Only locals of UAE and GCC countries citizens can register land with the Land Department.
  
^ back to top  
     
  22.Can Sol Real Estate provide me with a second home owner manual?
Unfortunately, we can only give one home owner manual per owner. However, please stop by our offices for a photocopy of the manual.

  
^ back to top  
     
  23.I want to sell my property but haven't paid in full, can I get the keys to show the property to a prospective buyer?
Unfortunately, we can only give the keys to customers after the entire payment has been made. However, if permission is obtained from the Customer Care Manager - keys can be collected by one of the Customer Care Staff who will accompany the customer to his/her property.		  
^ back to top  
     
  24.Is it possible to get the keys to my home one day before the handover date?
Under normal circumstances, we will issue keys only on or after the handover date. If there is special circumstance under which you need to receive the keys prior to the handover date (subject to complete payment) kindly approach the Property Handover department with your request for consideration.		  
     
  ^ back to top  
Home | About Us | About Dubai | Projects | Sales Team | Contact Us | Buyers Guide | Sellers Guide | Rentals Guide | FAQ